Refund policy
Return & Refund Policy
We do not offer returns or refunds if you simply change your mind, unless the law where you live gives you a right to cancel. Customers in the EU, EEA and UK have that right: see "Your 14-day right to cancel (EU, EEA and UK)" below. Nothing in this policy limits your rights under the consumer laws of your country, including your rights if an item is faulty, not as described, or not delivered.
We offer returns, refunds, and reshipments in these cases:
Defective products: If your item has a manufacturing defect, contact us. Please do this within 30 days of delivery if you can, so we can sort it out quickly. If a defect shows up later, still contact us; we will handle it as the consumer law where you live requires. You can choose a replacement or a full refund, or store credit if you prefer.
Wrong item sent: If you receive an item different from what you ordered, contact us. Please do this within 30 days of delivery if you can. We'll ship the correct item at no additional cost. If the correct item is temporarily out of stock, we can hold your order and ship it once it's back in stock, issue a full refund, or provide store credit, your choice.
Damaged in transit: If your order arrives damaged due to shipping, contact us with photos of the damage. Please do this within 30 days of delivery if you can. We'll send a replacement or issue a refund.
Missing items: If an item appears to be missing from your order, first check whether it is coming in another parcel. Pre-sale items, print-on-demand items, and items from our other warehouse ship separately, each with its own tracking number. If an item is genuinely missing, contact us, ideally within 30 days of delivery, and we'll arrange a reshipment or refund for the missing item.
Lost in transit: If your order stops moving and appears lost, contact us and we will open an inquiry with the shipping carrier. If the carrier cannot locate your package, we will offer a refund or a reshipment.
Pre-sale orders: Orders placed during an active pre-sale window may be cancelled for a full refund at any time before the item ships.
Major shipping delays: If a non-pre-sale order experiences a significant delay beyond the estimated delivery window, you may request a cancellation and full refund for any items that have not yet shipped.
Order cancellations: Pre-sale items can be cancelled for a full refund any time before they ship. For in-stock items, contact us as soon as possible if you want to cancel. We'll do our best to accommodate cancellation requests, but once an order has been sent to the warehouse for fulfillment we may not be able to cancel it. If an in-stock order is significantly delayed beyond its estimated delivery window, you can cancel any items that have not shipped yet for a full refund.
Return shipping and refunds: When a return is needed because your order arrived damaged, defective, or incorrect, we will cover the return shipping costs. Please do not send anything back until we reply. Our orders ship from different warehouses, so we will tell you whether we need the item back and where to send it. We may replace or refund without needing the item back. We send approved refunds within 7 business days, to the original payment method. Your bank may take a few more days to show it.
Your 14-day right to cancel (EU, EEA and UK)
If you live in the European Union, Norway, Iceland, Liechtenstein or the United Kingdom, you can cancel your order for any reason, any time before it ships and up to 14 days after you, or someone you name (other than the carrier), receive it. If your order arrives in more than one parcel, the 14 days start when you receive the last parcel.
How to cancel: use our online form, Withdraw from contract here, or email support@objectshow.com with your name, order number and the items you want to cancel. You can use the model form below, but you don't have to. We will email you a confirmation that we received your cancellation.
Sending items back: send the items within 14 days after you tell us you are cancelling, to the address we email you. Please don't send them before you hear from us. You pay the cost of sending them back, including international postage.
Your refund: we refund everything you paid for the cancelled items, including the standard shipping you paid, within 14 days after you tell us you are cancelling. We may wait until we get the items back, or until you show us proof you sent them, whichever comes first. We refund to your original payment method at no charge to you. We may reduce your refund if an item lost value because you handled it more than you needed to check it, as you would in a shop.
Exceptions: this right does not cover items made to your own specifications or clearly personalized for you.
Your legal guarantee: the law also requires us to supply items that match their description and are free of defects. If they are not, you have legal remedies. This is in addition to your right to cancel.
Model cancellation form (fill in and email it to us only if you want to cancel):
To: Merchy Merch, Inc., 7162 Beverly Blvd #303, Los Angeles, CA 90036, United States, support@objectshow.com (please do not send items to this address; we will email you the return address)
I hereby give notice that I cancel my contract for the sale of the following goods: [items]
Ordered on [date] / received on [date]
Order number: [number]
Name:
Address:
Signature (only if sent on paper):
Date:
To request a return, refund, or report an issue, contact us at support@objectshow.com.
Last updated: October 30, 2026
