If your package is shipping within the contiguous United States (the lower 48 states), shipping takes 3-7 business days. If your package is shipped internationally, shipping will take up to 7-14 business days. Note that pre-sale orders have 2-4 months of waiting time before they can ship out.

All orders incur a shipping fee based on your state and country.

We can deliver our products anywhere in the United States. We also ship internationally!

You can track your order by clicking the tracking link in your shipping confirmation email. If you can't find the email, check your spam folder or contact our support team.

If your order is tagged as unfulfilled, it means the order has not yet shipped or is still a pre-sale order. Note that pre-sale orders have 2-4 months of waiting time before they can ship out.

If this happened, either the package was delivered to the wrong address, or the carrier marked it as delivered before it actually arrives. Packages often show up 1-3 days after being marked delivered. Please check around your property and with neighbors, and if it still hasn't arrived after 2 business days, contact our support team for assistance.

If this happened, the order may have been lost in transit or returned to the sender. Please contact our support team and we will open an inquiry with the shipping carrier. In many cases the package starts moving again and arrives. If the carrier cannot locate your package, we will offer a refund or a reshipment.

This usually happens when part of your order is out of stock or under pre-sale. We will split the order and ship out what is available in the meantime.

If your order is under pre-sale, it will take 2-4 months before the order can be shipped out. Once your order ships, you should receive a shipping confirmation email with tracking.

If your package hasn't shipped out yet, contact our support team as soon as possible and we can try to update your shipping address. Orders are typically sent to our warehouse for fulfillment within one day, and once the warehouse has begun processing your order, the change is out of our hands. If your package has already shipped, please contact the shipping carrier to request a reroute to your new address.

We accept returns and refunds only when something went wrong with your order, such as items arriving damaged, missing, or incorrect. If that happens, contact our support team and we will arrange a return, reshipment, or refund. We do not offer returns or refunds for change-of-mind purchases.

If your package arrived damaged, please contact our support team to arrange either a reshipment or a refund.

If an item is missing from your order, please contact our support team and we'll arrange a reshipment or refund for the missing product.

If your order hasn't shipped out yet, or it's still a pre-sale order, you may contact our support team to request a cancellation and refund. Once your order has been sent to our warehouse for fulfillment, it can no longer be cancelled.