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Return & Refund

We want you to have a smooth shopping experience with us. Please read our Return & Refund Policy carefully to understand your rights and options.

Reshipment Policy

We offer reshipments under the following conditions:

  • Your order arrived damaged
  • Your order is missing items
  • You received the wrong products
  • Your order was lost in transit
  • The shipping address was incorrect due to our error

Reshipments are subject to stock availability. If the item is sold out, we will offer a refund instead.

Return to Sender (RTS) Orders
If your order is returned to sender, we can offer either a refund or a reshipment (see Important Notes for address errors).

Customer claims package not received

  1. We will first check the delivery status.
  2. If it has been less than 15 days since the delivery date, we kindly ask you to wait.
  3. We will also verify that the shipping address is correct.

If these steps are completed and you still have not received your order, we will offer a refund or a reshipment.

Refund Policy

Refunds are permitted under the following conditions:

  • Your order arrived damaged
  • Your order is missing items
  • You received the wrong products
  • Your order was lost in transit
  • The shipping address was incorrect due to our error

In eligible cases, we may offer store credit as an alternative to a refund.

Pre-sale orders
Pre-sale orders may be cancelled for a full refund at any time before the item ships.

Refund timeline
Refunds typically take 3 to 5 business days to reflect on your card, depending on your card issuer.

Return Policy

Customers may request a return under the following conditions:

  • If you received the wrong product, you may request either a refund or a reshipment.
  • If your order arrived damaged, defective, or incorrect, we will cover the return shipping costs.

Important Notes

  • Customers are responsible for providing the correct shipping address during checkout.
  • If your package is returned to us because of an address error made at checkout, we can reship it once the new shipping cost is covered, or refund the product price minus the original shipping fee.
  • If an item appears to be missing from your order, check whether it is a pre-sale item. Orders containing pre-sale items are split, and the pre-sale portion ships separately at a later date.
  • Damaged, missing, or incorrect items must be reported within 30 days of delivery.
  • We reserve the right to flag customers for repeated return/refund requests made without valid reasons.