Return and Refund Policy

We want you to have a smooth shopping experience with us. Please read our Return & Refund Policy carefully to understand your rights and options.

Reshipment Policy

We offer reshipments under the following conditions:

Return to Sender (RTS) Orders
If your order is returned to sender, we can offer either a refund or a reshipment.

Customer claims package not received

We will first check the delivery status.
If it has been less than 15 days since the delivery date, we kindly ask you to wait.
We will also verify that the shipping address is correct.

👉 If these steps are completed and you still have not received your order, we will offer a refund or a reshipment.

Refunds are permitted under the following conditions:

If you already received your order and there was no damage or issue:

For U.S. orders: You may return the product at your own shipping expense. Once received, we will process a full refund.
For international orders: A refund may be processed without requiring a return; however, a processing fee will be deducted. This is provided as a one-time courtesy only.

Refund timeline
Refunds typically take 3–5 business days to reflect on your card, depending on your card issuer.

Customers may request a return under the following conditions:

If you received the correct order but still wish to return, you may do so. Refunds will be issued for the product price only, and you are responsible for return shipping costs.
If you received the wrong product, you may request either a refund or a reshipment.
If your order arrived damaged, defective, or incorrect, we will cover the return shipping costs.

Customers are responsible for providing the correct shipping address during checkout.
We reserve the right to flag accounts for repeated return/refund requests made without valid reasons.